Position: Case Aide - Intake 

Department: Community Development and Services  

Location: Timmins, ON 

Status: Full-Time 

Wage: $23.80 - $28.19

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SUMMARY

Under the general direction of the Lead Manager, Ontario Works and Client Care, in accordance with CDSB policies and procedures and CDSB Vision & Values. 

The CDSB vision is to further develop a district service environment that is responsive to community needs, which values the individuality of its residents, is respectful to all who receive and deliver services, and fosters personal and professional growth and teamwork among all employees. 

KEY RESPONSIBILITIES OF POSITION

• Complete intake application by phone, in person, or online through IBAU (OWIU)
• Responds to inquiries from clients and the public
• Receives information from clients both on the telephone and in person
• Responsible for scheduling new appointments for, and assigning cases to Case Managers
• Process Northern Health Travel Grants
• Complete intake for funerals
• Provides clerical support as required
• Back-up for other clerks/reception as needed
• Compiles statistics and reports as necessary
• Prepares T5’s as requested

• Other related duties as assigned  

CORE COMPETENCIES

• Person-centric care, emotional intelligence, planning and organizing, adaptability and flexibility, interpersonal skills, resourcefulness, time management, attention to detail.

CORE VALUES

• Client-focused, goal-oriented, teamwork, confidentiality, professionalism

JOB REQUIREMENTS

• Excellent writing, communication, and customer service skills
• Demonstrated ability in in word processing and spreadsheet software
• Working knowledge of the full range of programs delivered by the CDSB including; Ontario Works, Child Care, Housing

EDUCATION & EXPERIENCE

• Two-year diploma in office administration or business administration with related experience OR a combination of education and experience acceptable to the employer
• Relevant experience in social services

CONDITIONS OF EMPLOYMENT

• Satisfactory criminal records check
• Bilingualism in accordance with the French Language Services policy

WHAT WE OFFER

• Employer matched pension plan (OMERS)
• Employer sponsored group health benefits (including optical, dental, drug, and extended health benefits) for full-time employees
• Employee and Family Assistance plan, available to spouses and dependents
• Continuing education and professional development
• Flexible and compressed work week options are available

An Equal Opportunity Employer 

The CDSB operates in accordance with the French Language Services policy. 

The CDSB does not utilize artificial intelligence (AI) to screen, assess, or select applicants.  

CDSB welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. The Cochrane District Services Board is committed to equity in its policies, practices, and programs. 

The Board supports diversity in the work environment and ensures that applications from members of underrepresented groups are seriously considered. All qualified individuals who would contribute to the diversification of our workplace are encouraged to apply. 

Personal information provided is collected under the authority of The Municipal Freedom of Information and Protection of Privacy